Privacy policy
Setu, operated by CrackTech Ltd, Bangladesh ยท Last updated 14 October 2026
Setu is CrackTech Ltd's internal support and sales platform. Our support staff use it to answer students and customers of Live MCQ, Live Written, Medical Higher Study and Live Publications. This policy explains what Setu does with personal information.
Staff who sign in with Google
Only CrackTech staff invited by an administrator can use Setu. When you sign in with Google, Setu receives your name, email address, profile picture and Google account ID. We use them only to confirm that you are an invited staff member, to show your name and picture to colleagues inside Setu, and to keep a security record of sign-ins.
Setu does not request access to Gmail, Google Drive, Calendar, Contacts or any other Google data. We do not sell Google user data, use it for advertising, or share it with anyone outside CrackTech. Setu's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
Students and customers we support
Setu holds the messages, calls and contact details of people who contact CrackTech, together with their accounts, packages and payments in CrackTech's apps. We use this information only to answer their questions, solve problems with their accounts and follow up on their requests.
- Staff see only what their role needs, and sensitive actions are logged.
- Some replies are drafted with the help of AI services. Phone numbers, email addresses and payment references are masked before any text is sent to them.
- We do not sell personal information.
Security and retention
Setu is reached only over encrypted connections, sensitive payment details are encrypted, and access is limited to invited staff. We keep information for as long as it is needed to support our students. You can ask us to delete your personal information, and we will remove it except where we must keep records.
Contact
Questions about this policy or your information: ccr@cracktech.org.